IT Merchandising Applications Account Manager – Eden Prairie

SUPERVALU is a premier food and drug retail powerhouse with world-class supply chain and support services. We are the nation’s third largest grocery provider, with a diversified portfolio of regional retail banners, locally managed and branded, spanning the nation, coast-to-coast and border-to-border. As the largest food distributor to retail stores in the United States, we also provide a robust suite of supply chain services to serve both our own retail banners and thousands of independent retailers.

Combined, SUPERVALU’s two lines of business provide a wealth of diverse opportunities to grow and to contribute to a thriving enterprise

Our Philosophy:

Ongoing pursuit of excellence is a way of life at SUPERVALU and a key to our success. To achieve excellence, we seek associates who will contribute innovative business solutions. We embrace change and welcome others who do.

Our employees are as diverse as our opportunities - representing all ages, backgrounds and parts of the country. What they have in common is: talent, passion, sense of urgency, focus, standards, integrity - and an unsurpassed customer orientation. They form the foundation of our SUPERVALU Advantage - the key to our continuing success.

Title: IT Merchandising Applications Account Manager

PRIMARY FUNCTION

The IT Merchandising Applications Account Manager’s role is to plan, coordinate, and facilitate all Project Portfolio Management activities for their assigned business area(s). Project Portfolio Management (PPM) is the set of processes by which IT captures project requests, selects and initiates specific projects, monitors project performance and verifies completion and benefits realization. The IT Account manager serves as the facilitator of the PPM processes, working with both IT and business area leadership to prioritize technology-related demand, allocate financial and human resources to the investments, manage the governance-oriented collaboration with the business stakeholders, and provide reporting to stakeholders for decision making and the communication of investment status.

Job Responsibilities and Activities

• Plan, coordinate and facilitate the monthly Business Area Technology Steering Committee meetings (TSC) between IT and Business leadership to review the project portfolio.
  
• Provide regular project portfolio status summaries including both schedule and financial progress against the fiscal year plan
  
• Proactively manage the project demand calendar to initiate projects in a timely manner based on the capacity of both IT and business resources to take on new work, the availability of key IT service team resources, and the status of significant project and/or infrastructure dependencies.
  
• Guide project managers and directors through the IT governance processes for initiating projects
  
• Integrate into their respective IT Vice President’s staff meetings for weekly portfolio updates
  
• Coordinate regularly scheduled meetings with key IT Service Teams to communicate the needs of upcoming projects and channel feedback regarding their capacity to support those projects
  
• Manage the technology-related Strategic Roadmap for their assigned business area(s) including both a detailed rolling 5-Qtr plan as well as a high-level 3-year plan
  
• Facilitate the Annual Planning process for capital project planning and budgeting for their assigned business area(s).
  
• Maintain customer relationships through regular communications with business/IT leaders.
  
• Stays abreast of emerging technologies and trends in the Information Technology and retail industries in order to drive innovation in the organization.
  
  Competencies
  Thought Leadership
  
• Analyze Issues and Solve Problems: Analyzes, incorporates and applies new information and concepts. Recognizes symptoms that indicate problems. Makes sound decisions on everyday issues and problems. Makes timely decisions on problems/issues requiring immediate attention.
  
• Understand Strategy: Demonstrates understanding of the organization's mission and strategies. Sees the ''big picture'' (e.g., overall themes, trends, goals). Integrates and balances big-picture concerns with day-to-day activities. Establishes strategies for achieving individual or work unit goals
  
• Identify Improvements: Approaches problems with curiosity and open-mindedness. Generates innovative ideas and solutions to problems. Encourages others to look at problems and processes in new ways. Identifies opportunities to increase efficiency, simplicity, and revenue.
  
  Results Leadership
  
• Seek Customer Satisfaction: Tracks performance against customer requirements, using existing tools. Seeks feedback from customers to identify improvement opportunities. Addresses customer needs by involving the right people (resources) at the right time. Follows up with customers to ensure problems are solved.
  
• Establish Plans: Identifies action steps needed to accomplish objectives. Identifies resources (e.g., financial, headcount) needed to accomplish objectives. Establishes realistic plans and work schedules. Coordinates planning efforts with other work units.
  
• Execute Efficiently: Juggles many priorities and competing demands for one's time. Conveys clear expectations for assignments. Removes obstacles in order to move the work forward and/or get efforts back on track. Seeks additional resources to complete tasks when needed.
  
• Show Initiative: Identifies what needs to be done and does it. Maintains a consistent, high level of productivity. Takes personal responsibility to make decisions and take action. Does not easily give up in the face of unexpected obstacles.
  
  People Leadership
  
• Solicit Support: Provides sound rationale for recommendations. Solicits support for ideas. Ensures that own positions address others' needs and priorities. Builds relationships to create a foundation for future influence.
  
• Encourage Commitment: Demonstrates a ''can-do'' spirit, a sense of optimism, ownership, and commitment. Acknowledges others' efforts and accomplishments. Conveys confidence in others' ability to do their best. Projects a positive image and serves as a role model for others.
  
• Select and Develop: Identifies and recruits/refers qualified people. Makes accurate evaluations of people's capabilities and fit. Provides honest, helpful feedback to others on their performance. Shares own experience and expertise with others.
  
• Communicate Effectively: Provides clear and detailed information to others. Expresses oneself effectively in one-on-one conversations and small groups. Listens carefully and attentively to others' opinions and ideas. Shares information and viewpoints openly and directly with others.
  
• Relate Well to Others: Relates to people in an open, friendly, and accepting manner. Treats others with respect. Maintains positive relationships even under difficult or heated circumstances. Works cooperatively with people from different cultural backgrounds.
  
  Personal Leadership
  
• Demonstrate Credibility: Treats others fairly and consistently. Acts consistently with stated policies and practices. Does not cover up or blame others for problems or mistakes. Protects confidential information. Follows through on commitments.
  
• Readily Adapt: Works productively in the face of ambiguity or uncertainty. Deals constructively with mistakes and setbacks. Readily adapts to different ways of doing things. Seeks opportunities to acquire new knowledge and skills. Accepts feedback openly, without becoming defensive.
  
  Job Requirements
  Education, Certification, and Relevant Experience
  
• Bachelor’s degree in Computer Science, a related discipline or;
  
• 6-8 years relevant work experience
  
• Demonstrated ability to influence key IT and business leaders
  
• Excellent written and verbal communication skills, strong customer focus and demonstrated ability to work in geographically dispersed teams
  
• Ability to manage competing priorities
  
• Must have strong computer skills and be proficient in use of Microsoft Office applications
  
• Some travel may be required
  
  Physical Requirements
  
• Most work is performed in a temperature-controlled office environment
  
• Incumbent may sit for long periods of time at desk or computer terminal
  
• Incumbent may use calculators, keyboards, telephone, and other office equipment in the course of normal workday
  
• Stooping, bending, twisting, and reaching may be required in completion of job duties
  
  The above statements are intended to describe the general nature of work performed by the associate(s) in this job. Specific duties and responsibilities may vary by position
  
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