Technical Analyst III – Eden Prairie

SUPERVALU is a premier food and drug retail powerhouse with world-class supply chain and support services. We are the nation’s third largest grocery provider, with a diversified portfolio of regional retail banners, locally managed and branded, spanning the nation, coast-to-coast and border-to-border. As the largest food distributor to retail stores in the United States, we also provide a robust suite of supply chain services to serve both our own retail banners and thousands of independent retailers.

Combined, SUPERVALU’s two lines of business provide a wealth of diverse opportunities to grow and to contribute to a thriving enterprise

Our Philosophy:

Ongoing pursuit of excellence is a way of life at SUPERVALU and a key to our success. To achieve excellence, we seek associates who will contribute innovative business solutions. We embrace change and welcome others who do.

Our employees are as diverse as our opportunities - representing all ages, backgrounds and parts of the country. What they have in common is: talent, passion, sense of urgency, focus, standards, integrity - and an unsurpassed customer orientation. They form the foundation of our SUPERVALU Advantage - the key to our continuing success.

Title: Technical Analyst III


PRIMARY FUNCTION

Works in partnership with various IT and functional business areas to drive toward technology service improvements, provide technical support and partner with teams of all areas responsible for IT service delivery. Actively involved with application systems analysis, balancing optimization of application access with resource utilization factors. Assists in the maintenance of service documents, execution of performance objectives and support of service level agreements within Supervalu’s Technology Services.

• Integrate new products and services into maintenance strategy
  
• Manage Third Party Vendor Relationships as pertaining to the Single Service Provider effort
  
• Facilitates the support of services and applications within functional areas of responsibility according to established procedures
  
• Responsible for updating, maintaining and creating operational support documentation relating to specific applications or services
  
• Addresses questions, inquiries and concerns surrounding the change control environment, including escalated issues, and makes recommendations for improvements
  
• Reviews applications, systems or IT services to identify risks, identify risks, optimize opportunities and communicate findings
  
• Involved in the resolution of outages or high priority incidents in accordance with established procedures
  
• Ensures service level agreements and targets are met on a consistent basis to meet quality standards for customer satisfaction
  
• Provides in-depth data analysis to develop solutions or alternative methods of proceeding
  
• Operates in various capacities within the team, both in a supportive role and independently. Work includes administrative and project based functions and is largely self-directed
  
• Actively supports and drives team objectives and goals
  
• Facilitates training and assists in the development of and updates to training material as required
  
• Responsible for mentoring and guidance of team members in Technical Analyst I & II job titles
  
• May operate as a Functional Area Lead
  
• Monitor weekly Retail maintenance service level metrics and reporting and initiate corrective actions and or improvement as needed.
  
• Integrate new products and services into maintenance strategy *Manage Third Party Vendor Relationships as pertaining to the Single Service Provider effort.
  
  Analyze Issues and Solve Problems: Analyzes, incorporates and applies new information and concepts. Recognizes symptoms that indicate problems. Makes sound decisions on everyday issues and problems. Makes timely decisions on problems/issues requiring immediate attention.
  
  Understand Strategy: Demonstrates understanding of the organization's mission and strategies. Sees the ''big picture' (e.g., overall themes, trends, goals). Integrates and balances big-picture concerns with day-to-day activities. Establishes strategies for achieving individual or work unit goals
  
  Identify Improvements: Approaches problems with curiosity and open-mindedness. Generates innovative ideas and solutions to problems. Encourages others to look at problems and processes in new ways. Identifies opportunities to increase efficiency, simplicity, and revenue.
  
  Seek Customer Satisfaction: Tracks performance against customer requirements, using existing tools. Seeks feedback from customers to identify improvement opportunities. Addresses customer needs by involving the right people (resources) at the right time. Follows up with customers to ensure problems are solved.
  
  Establish Plans: Identifies action steps needed to accomplish objectives. Identifies resources (e.g., financial, headcount) needed to accomplish objectives. Establishes realistic plans and work schedules. Coordinates planning efforts with other work units.
  
  Execute Efficiently: Juggles many priorities and competing demands for one's time. Conveys clear expectations for assignments. Removes obstacles in order to move the work forward and/or get efforts back on track. Seeks additional resources to complete tasks when needed.
  
  Show Initiative: Identifies what needs to be done and does it. Maintains a consistent, high level of productivity. Takes personal responsibility to make decisions and take action. Does not easily give up in the face of unexpected obstacles.
  
  Communicate Effectively: Provides clear and detailed information to others. Expresses oneself effectively in one-on-one conversations and small groups. Listens carefully and attentively to others' opinions and ideas. Shares information and viewpoints openly and directly with others.
  
  JOB REQUIREMENTS
  
  Education, Certification, and Relevant Experience:
  
  
• Preferred Bachelor’s Degree. Required Associate’s Degree or equivalent technical training
  
• Preferred 4-7 years work experience with a focus on Information Technology
  
• Working knowledge of the basic foundations for project methodology, ITIL and/or other continuous improvement tools
  
• Demonstrates effective verbal, written, presentation and listening skills
  
• Strong computer skills with practical experience using MS Office products and web based applications
  
• Strong analytical skills with the ability to ensure adherence to concepts and theories for various projects
  
• Ability to coordinate, organize and lead meetings and/or activities
  
• Effectively communicates concepts, systems and procedures in a training environment
  
• Demonstrates the ability to influence or persuade individuals and teams to create alignment and drive outcomes
  
• Solid interpersonal skills necessary to interact effectively with all levels of cross functional teams and management in a highly dynamic and demanding work environment
  
• Working knowledge of enterprise-wide technology, equipment, and/or systems
  
  PHYSICAL REQUIREMENTS
  
  
• Most work is performed in a temperature-controlled office environment
  
• Incumbent may sit for long periods of time at desk or computer terminal
  
• Incumbent may use calculators, keyboards, telephone, and other office equipment in the course of normal workday
  
• Stooping, bending, twisting, and reaching may be required in completion of job duties
  
• May includes on-call duties during non-business hours as it relates to the accountability and responsibility under the portfolio management of critical applications
  
• Some travel may be required
  
  The above statements are intended to describe the general nature of work performed by the associate(s) in this job. Specific duties and responsibilities may vary by position.
  
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